[OU] Problems with Picturetrail.com

[Hanne E. Larsen]

On Wed, 06 Aug 2008 19:02:36 +0200, AlohaBev <alohabev at earthlink.net>  
wrote:

> I've been having problems uploading pictures to and editing albums at
> Picturetrail <http:www.picturetrail.com> ever since they made some  
> changes
> beginning in June, 2008.  I've asked them for help several times.  Each  
> of
> the three resonses I've received have recommended that I change my  
> browser
> from Opera to Foxfire!  Two of these responses were even after I pointed
> out that I am a PAID SUBSCRIBER to their service, not a free-service-user
> AND that Opera had always worked fine BEFORE they made their changes.
>
> 1. My problems are that Opera with no longer work with the "Old-style
> Uploader" (which is more convenient for my use that the "New-style
> Uploader) to upload photos to Picturetrail.
> 2. Whenever I want to add photo captions or otherwise edit albums, I get
> the following error message:
>   --------- copy follows ---------
> Try refreshing your window in about half a minute.
>
> If the problem lasts for more than a few minutes our technical staff  
> will be
> alerted and they will immediately work to solve the problem. Sometimes  
> it can
> take more than a few minutes to solve. But usually the system should fix  
> itself
> in less than a minute.
>   --------- copy ends ---------
>
> Sometimes "refreshing" eventually works, but signing out, then signing  
> back
> in is usually quicker.
>
> Does anyone here have any ideas?  If I had wanted to use the Firefox
> browser, I would have done so, but I've been using Opera for years and
> prefer it.  I don't understand why Picturetrail, which formerly worked  
> well
> and smoothly with Picture, no longer works well with Opera and instead of
> fixing their problems, the Picturetrail techs want me to change my  
> browser!
> Surely, I am not the ONLY Opera user accessing Picturetrail, am I?
>
>
>     Aloha, Bev in Alabama, USA :)
>        <alohabev at earthlink.net>
> cc: Picturetrail Support
>

Hi,
thanks for your bug description. Opera QA has tested the site with Opera  
9.51 and the problem was not reproduced. Both the picture's title and the  
description was edited without problems and the album title was changed.  
The person in Opera QA is cc'ed on this mail, and he wants some more  
detailed information about your problem, if possible. Please contact him.

Regards,
Hanne

-- 
Hanne E. Larsen
Opera Software